Children

Lumiwings offers a guidance services for children travelling alone and will take great care of your children while they’re flying with our Unaccompanied Minor Service.

Children under the age of 5:

Children under the age of 5 are not allow to travel unaccompanied.

Children aged between 5 and 11 travelling alone :

It’s mandatory for children aged 5 to 11 years to travel as an unaccompanied minor if they’re travelling alone or without an adult ( 16 years or over)

Italian citizenship Minors: For children aged from 5 to 14 years departing to domestic destinations and aged from 5 to 15 years for international destinations, the unaccompanied minors assistance it’s mandatory.

Restrictions:

• Unaccompanied minor service required
• Gate escort and guardian contact required
• Nonstop flights only

Children between the ages of 12 to 16:

Children aged 12 to 16 years travelling alone are considered young passengers and it’s optional for them to use our Unaccompanied Minor Service. If you choose not to book them on this service, they will travel independently.

Restrictions:

• Unaccompanied minor service optional
• Gate escort and guardian contact required

Notes:

The Unaccompanied minors service cannot be booked online, but only by contacting the Call Center or your Travel Agency.

Documents:

• A valid travel document for the minor
• A photocopy of the identity document of the person accompanying the minor to the airport
• A photocopy of the identity document of the adult picking up the unaccompanied minor at the arrival airport
• The “Unaccompanied Minor Form” completed in full

All unaccompanied minors of Italian citizenship that are travelling abroad, need to carry a letter of authorisation “DICHIARAZIONE DI ACCOMPAGNO” (Declaration of Temporary Guardianship for Travel Abroad ). This from must be signed by the parents and authenticated by the Questura.

The form is only available in Italian. If you live abroad, you can get this authorisation from an Italian embassy or consulate. This form cannot be issued by the airport police.

Some countries have specific requirements for minors who wish to travel into, out of or within their country. To find out whether the authorisation of minors will be required on a particular journey, please contact the local authorities of the country you are departing from as well as the embassy of your destination country.

At The Airport:

Documents:

• Identity card or other official document of the child traveling alone
• Government-issued photo ID or Passport of the adult dropping off the child traveling alone
• The “Unaccompanied Minor Form” completed in full

Check-in:

• Report to any check-in desk at the airport with your child approximately two hours before the departure of the flight. We’ll verify all the documents and do the check-in (mobile and on line check-in are not available for unaccompanied minor)
• The staff at the desk will give your child a neck bag and put into it all the documents he or she will need during the journey.
• Let us know if your child needs any special assistance during the flight.
• A specialist member of our team will meet your child at our check-in and will accompany the child to the plane and hand them over to the crew.

Please note that the adult dropping off the child must stay at the airport until child’s flight has departed!

Boarding and Takeoff:

• Unaccompanied minors always board the plane first. That gives them more time to get settled on the flight and our cabin crew can help them to stow their hand baggage and make them feel comfortable.
• We will make sure that your child is seated in the first seats so that he/she is under the supervision of our Cabin crew.
• The gate agent will let you know when the flight is airborne and you can leave the airport.
• Please contact the adult picking up your child to let them know they’re on their way.

On Arrival:

• Our staff will escort your child through the border control and the baggage claim area to the arrival hall.
• Your child will only be released into the care person you have nominated in advance, and the identity of that person will be verified before your child is handed over. The adult picking up the unaccompanied minor should also show a government-issued photo ID or Passport.

UNACCOMPANIED MINOR (UM)

Infants:

A baby under the age of 2 (24 moths) is considered an Infant (INF).

Infants are not  accepted within the first 7 days after birth.

You can carry an infant under two years old on your lap. During boarding you will be given an infant seat belt. The infant does not require a seat as they will be seated in the parent’s lap.

Passengers travelling with infants may not be seated in an exit row, or in the row directly in front of or behind an exit row.

Every infant must be accompanied by an adult. Maximum one (1) infant per accompanying adult is permitted.

Purchasing a ticket for an infant is required. Please bear in mind that if the child will turn two before the trip ends, your ticket should be purchased at the “Child” fare for the whole flight.

Infants have no baggage allowance. You can take a maternity bag in the cabin as a replacement for your hand baggage.

Strollers:

• Each ticketed customer is allowed 1 stroller and 1 car seat to be checked free of charge
• Every stroller should have a tag with your name, address and telephone number
• Strollers over 8 kgs must be checked at the ticket counter
• All other strollers should be checked at the gate before boarding
• The stroller will be placed in the hold and returned to you at the aircraft door upon arrival. We recommend using a protective bag for stroller

Children

Children over two years are required to have their own seat.

We always make sure that children sit next to one of their parents during the flight.

All children require travel documents for their journey.