Travel documents

Make sure you have all your necessary travel documents organised well before your day of departure.

  • You’ll need to provide a valid form of photo identification upon request when travelling with us. The name on your ticket must be identical to your form of identification. Tickets and flight reservations with us are in the name of personal for each passenger and non-transferable.
  • You must make sure you have all the necessary travel documents, including passport and visas, for your journey. We reserve the right to refuse boarding if you can not present a valid form of ID and the necessary travel documents. Our tickets and flight reservations are personal to the holder and non-transferable from one passenger to another.
  • You're responsible for obeying all laws, regulations and other provisions of public authorities related to travel in the countries you're flying from, to, or in transit through. We're not liable for any consequences due to a failure to obtain the necessary documents or failure to obey such laws, regulations, requirements or orders.
Schengen Area

We strongly recommend that you bring a valid passport or national ID card (if applicable) if travelling in and out of a Schengen country, as you must have the ability to prove your citizenship if required. Although immigration controls no longer apply between Schengen countries, the borders may be restored at any time.

Non-Schengen Area

You must present a valid passport as proof of identity. Children must present their own passport.

Please be aware that certain destinations have special visa conditions and rules regarding the length of validity remaining on your passport. Some countries also accept a valid National ID card (only issued in certain countries and shows the nationality of the card holder) as a substitute for passports.

Please contact the relevant authorities (e.g. embassy and/or consulate) for further information.

VISA

It is the passenger's responsibility to check with the embassy or consulate of the destination or transit country whether a visa is required.

Contact us by

Contact the call center for your country
ITALY and GREECE
ITALY and GREECE

and all other countries

Office Hours:
  • Mon-Fri 09:00-18:00
  • +39 3314145456
Czech Republic
Czech Republic
Office Hours:
  • Mon-Fri 09:00-17:30
  • + 420 224 815 377
Poland
Poland
Office Hours:
  • Mon-Fri 09:00-17:00
  • + 48 22 625 3002
Romania Moldova
Romania & Moldova
Office Hours:
  • Mon-Fri 09:00-17:30
  • + 40 21 555 8402/3
UKRAINE
Office Hours:
  • Mon-Fri 09:00-13:00; 14:00-18:00
  • + 38 044 351 1580

SALES OFFICE

For any flight request

GROUP OFFICE

We offer discount fares for group bookings made up of at least 10 passengers

CHARTER – ACMI REQUEST

If you wish to book a charter flight or an ACMI

TRAVEL AGENCY

If you are a travel agency and you wish to be connected with our Reservation System or for any other information, please contact

BAGGAGE ASSISTANCE

Please check the BAGGAGE section