Customer care

We strive to offer a superior flying experience at an honest price. 
As we seek to constantly improve any and all suggestions are welcome. 

Inevitably sometimes, whether due to our own mistake or outside factors, we might not be up to the standards we work to achieve and when that happens we want to hear from you and we will do our best to make it right for you, our passenger. 

Whether you need to resolve an issue, submit a suggestion, express a grievance or otherwise want to talk to us, please use the form below. 

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Contact us by

Contact the call center for your country
ITALY and GREECE
ITALY and GREECE

and all other countries

Office Hours:
  • Mon-Fri 09:00-18:00
  • +39 3314145456
Czech Republic
Czech Republic
Office Hours:
  • Mon-Fri 09:00-17:30
  • + 420 224 815 377
Poland
Poland
Office Hours:
  • Mon-Fri 09:00-17:00
  • + 48 22 625 3002
Romania Moldova
Romania & Moldova
Office Hours:
  • Mon-Fri 09:00-17:30
  • + 40 21 555 8402/3
UKRAINE
Office Hours:
  • Mon-Fri 09:00-13:00; 14:00-18:00
  • + 38 044 351 1580

SALES OFFICE

For any flight request

GROUP OFFICE

We offer discount fares for group bookings made up of at least 10 passengers

CHARTER – ACMI REQUEST

If you wish to book a charter flight or an ACMI

TRAVEL AGENCY

If you are a travel agency and you wish to be connected with our Reservation System or for any other information, please contact

BAGGAGE ASSISTANCE

Please check the BAGGAGE section