Fare Policy

General Terms

  • In case of ticket change, the new fare must be equal or higher than the fare originally paid.
  • The ticket change fee is based on the fare terms valid on the date the change is made.
  • In case of cancellation, non-use of the ticket or part thereof and money refund, there is a service fee of EUR 20, which applies to all categories of fares.
  • Round-trip tickets, or tickets with stopover, are valid only if used in the flight order specified on the ticket. If the passengers do not board on the flight, the ticket will be canceled for the subsequent flights. Exceptions can be made in special circumstances.
  • For round-trip or multi-leg tickets, where the flight solutions chosen by the customer, for the individual segments, provide for different rates, the most restrictive rate rule in relation to changes and refunds applies to all segments.
  • For all fares, airport taxes and security taxes can always be reimbursed. If the reimbursable amount is less than the administration fee, no amount will be reimbursed. The administration fee is EUR 20 for any flight canceled by the passenger.
  • Administration fee, Booking fee and Service fee are not refundable.
  • Fees and taxes are governed by decision beyond Lumiwings’ control and are subject to constant modifications and reviews, which may occur even after a ticket has been purchased.
  • All tickets issued are non-transferable

 

FARE CONDITIONS FOR WEBSITE SALE

The rules and fares concern those who use the Lumiwings website to purchase a ticket.

 

Economy Light

The “Light” fare includes:

  • Airport taxes and other levies
  • One piece of cabin baggage up to 8kg
  • One piece of hold baggage up to 23kg

This fare does not permit date or time changes to the flight itinerary.

This fare is excluding administration fee of EUR 5,00 per passenger.

Online check in is available up to 3 hours before flight departure.

Alternatively, it is possible to check - in directly at the airport with no additional cost.

The check-in desk at the airport closes 45 minutes before flight departure.

Name Change:

It is possible to request the correction of the name on the ticket issued upon payment of a fee of EUR 20,00.

The ticket is not transferable and the correction of the name is allowed only for changes attributable to the person holding the ticket and only for the following cases:

  • Correction of the attribution MR/MRS
  • Typing error (maximum three characters)
  • Reversal between surname and first name
  • Change of surname following marriage or divorce
  • If the passenger has two names, and only one was entered during the reservation process

CANCELLATION/REFUND

This fare is non-refundable.

The amount of taxes is refunded upon cancellation (subject to EUR 20,00 administration fee)

 

Economy Classic:

The “Classic” fare includes:

  • Airport taxes and other levies
  • One piece of cabin baggage up to 8kg and a small bag
  • One piece of hold baggage up to 23kg

This fare permits date and time changes to flight itinerary at the same booking class or at the highest booking class available, by paying any difference that may occur plus a surcharge of EUR 60,00 (per passenger and per direction)

Changes are subject to availability and are possible up to 48 hours before original departure time and are limited to four (4) week period of the original flight data.

Ticket change or reissue must be completed at the same time.

This fare is excluding administration fee of EUR 5,00 per passenger.

On line check in is available up to 3 hours before flight departure.

Alternatively it is possible to check - in directly at the airport with no additional cost.

The check-in desk at the airport closes 45 minutes before flight departure.

Name Change:

It is possible to request the correction of the name on the ticket issued upon payment of a fee of 20,00 EUR .

The ticket is not transferable and the correction of the name is allowed only for changes attributable to the person holding the ticket and only for the following cases:

  • Correction of the attribution MR/MRS
  • Typing error (maximum three characters)
  • Reversal between surname and first name
  • Change of surname following marriage or divorce
  • If the passenger has two names, and only one was entered during the reservation process

CANCELLATION/REFUND

This fare is non-refundable.

The amount of taxes is refunded upon cancellation (subject to EUR 20,00 administration fee)

 

Economy Flex

The “Flex” fare includes:

  • Airport taxes and other levies
  • One piece of cabin baggage up to 8kg and a small bag
  • One piece of hold baggage up to 23kg

This fare permits date and time changes to flight itinerary at any time, free of charge at the same booking class or at the highest class available by paying any fare difference that may occur.

Changes are subject to availability and are possible up to 24 hours before original departure without any limits or penalties.

Ticket change or reissue must be completed at the same time.

This fare is excluding EUR 5,00 per passenger administration fee.

On line check in is available up to 3 hours before flight departure.

Alternatively it is possible to check - in directly at the airport with no additional cost.

The check-in desk at the airport close 45 minutes before flight departure.

Name Change:

It is possible to request the correction of the name on the ticket issued upon payment of a fee of EUR 20,00.

The ticket is not transferable and the correction of the name is allowed only for changes attributable to the person holding the ticket and only for the following cases:

  • Correction of the attribution MR/MRS
  • Typing error (maximum three characters)
  • Reversal between surname and first name
  • Change of surname following marriage or divorce
  • If the passenger has two names, and only one was entered during the reservation process

CANCELLATION/REFUND

The fare and taxes are refunded. There is a EUR 50,00 cancellation penalty per direction, paid by the passenger to the company. In case of no-show refund is not permitted.

 

Business

The “Business” fare includes:

  • Airport taxes and other levies
  • One piece of cabin baggage up to 8kg, a small bag and a travel clothes holder
  • One piece of hold baggage up to 32 kg

This fare permits date and time changes to flight itinerary at any time, free of charge at the same booking class or at the highest class available by paying any fare difference that may occur.

Changes are subject to availability and are possible up to 24 hours before original departure without any limits or penalties.

Ticket change or reissue must be completed at the same time.

This fare is excluding EUR 5,00 per passenger administration fee.

On line check in is available up to 3 hours before flight departure.

Alternatively it is possible to check - in directly at the airport with no additional cost.

The check-in desk at the airport close 45 minutes before flight departure.

Name Change:

It is possible to request the correction of the name on the ticket issued upon payment of a fee of EUR 20 .

The ticket is not transferable and the correction of the name is allowed only for changes attributable to the person holding the ticket and only for the following cases:

  • Correction of the attribution MR/MRS
  • Typing error (maximum three characters)
  • Reversal between surname and first name
  • Change of surname following marriage or divorce
  • If the passenger has two names, and only one was entered during the reservation process

CANCELLATION/REFUND

The fare and taxes are refunded  without penalties, subject to EUR 20,00 administration fee.

In case of no-show refund is not permitted.

Infants

Infants (under 2 years of age) travelling without a seat pay EUR 20,00 per direction.

 

BOOKING, ADMINISTRATION AND SERVICE FEES

The following fees will be applied to tickets purchased, depending on the purchase channel.

 

Sales Channels Administration Fees

  • Web purchase:
    • Administration fee of EUR 5,00
  • Call Center purchase:
    • 10 EUR per domestic ticket
    • 15 EUR per International ticket
  • Purchase from ticket desk at airport:
    • 15 EUR per domestic ticket
    • 25 EUR per international ticket

The administration fee is not applicable for passengers under 2 years old.

The fees are not credited at any time. The fees are also, not credited in case of ticket cancellation.

 

UNACCOMPANIED MINOR (UM)

Domestic Flight

International Flight

50€ per route

60€ per route

 

Extra Baggage Fees

Pre-purchased baggage is non-refundable. Refunds are possible only under the following circumstances:

  • If there is a flight change due to flight cancellations or delays, or to schedule changes
  • In the event of baggage loss

In case of rerouting and reissuing of your flight, pre-purchased baggage is included in the new ticket. Please note, that if the baggage’s new price is higher than the one already purchased, the difference will be charged.

The charges listed in the below tables apply in cases of extra or overweight baggage.

 

Excess Baggage Fees

Fares on line

At the Airport check-in desk

At airport gates

1 piece

25€ up to 20 kg

40€ up to 20kg

50€ up to 20 kg

Cost per kg of extra baggage purchased at airport

10€ per kg up to maximum weight of 32 kg

 

SPECIAL BAGGAGE / SPORT EQUIPMENTS

Please note: If you don’t have a checked baggage and you wish to load one in the hold, you can do so free of charge if the weight does not exceed the maximum weight for checked baggage of the fare purchased. Any difference will be calculated according to the excess baggage fares.

Please contact our Call Center for reservation and booking.

EQUIPMENT DESCRIPTION

Price on line

Per route

Price at Airport- per route

 Golf Bag

a golf bag containing clubs, balls and a pair of golf shoes.

40€

60€

Snow/Water Sky

a pair of skis with bindings, snowshoes, snow boots and a helmet or snowboard, bindings and boots and helmet or a complete set of snow kite equipment.

Length of each item may not exceed 2m

40€

60€

Diving Equipment

mask, snorkel, fins, neoprene suit, GAV, regulator, an empty oxygen tank, a lamp (switched off, with the power packed separately, the batteries disconnected from the appliance and protected against shortcircuits). Any underwater speargun should have the spear section separated and if gas-powered should be unloaded. 

40€

60€

Fishing Equipment

2 fishing rods, fishing reel, a small net, a pair of boots, a bait box or a haversack. 

Length of each item may not exceed 2m

40€

60€

Windsurf

a windsurfing board, a sail, a mast, a boom, a waterproof bag; a longboard-type board

Length of each item may not exceed 2m

55€

70€

Kitesurf

Length of each item may not exceed 2m

40€

60€

Surf Board

Length of each item may not exceed 2m

40€

60€

Bicycle

- a normal bicycle (with no motor, not an e-bike), single seater, suitably secured with rigid packaging, with the handlebars fixed laterally, the pedals removed and the tyres completely deflated.

- para-bicycle.

Length of each item may not exceed 2m

40€

60€

                  

WEAPONS AND AMMUNITION:

Domestic Flights

50€ per route

International Flights

70€ per route

 

PETS

IN THE CABIN:

Domestic Flight

International Flight

40€ per route

50€ per route

 

* Lumiwings allows guide dogs or recognized assistance dogs to travel in the cabin free of charge and without weight limits.

 

IN THE HOLD:

Domestic Flight

International Flight

60€ per route up to 75kg

90€ per route up to 75kg