Pets

General Conditions
  • Pets must always be accompanied by their owners or authorized representatives.
  • Pets that are younger than three months old cannot travel
  • It is the owner’s responsibility to ensure that all documentation and pet passport(s) is(are) in order before departure
  • Pets/Animals must be presented at the check-in counter for acceptance at least 1 hour before the flight departs
  • Please check with your veterinarian that your pet is fit to fly
  • Booking must be made at least 48 hours before departure
  • Transport is subject to an additional ticket charge, which will vary depending on the pet’s weight as well as to whether it will travel within the cabin or the cargo hold.
Documents for Pets

Travelling in the European Union:

  • European Pet Passport issued by a veterinarian listing the vaccinations your pet has received
  • Be identified with a microchip or tattoo
  • Be vaccinated against Rabies with a valid vaccine at the time of the trip

Travelling to Third countries

  • Get further information on the website of the Ministry responsible for the country
  • Contact the Embassy or Consulate of the country

Domestic Flights

Pet Health Card or Passport

Pets In The Cabin

Cabin transport is subject to the following conditions:

  • Only cats and dogs are allowed onboard for health reasons
  • They may accompany you in the cabin if they don’t weigh more than 8 kg including their travel bag or pet carrier
  • The travel bag/carrier must be leak-proof, of a max. size 45cm x 35cm x 20cm and the pet must remain in the bag/carrier, for the whole duration of the flight
  • The animal must be able to stand up, turn around and lay down comfortably while in the container/bag
  • The pet bag/carrier should be stowed under the seat in front of you
  • If the conditions are not met or if the pet disturbs adjacent seating passengers, the captain has the right to place the bag/carrier in the cargo hold.

Charge per flight:

Domestic Flight International Flight
40€ per route 50€ per route
Pets In the Hold

Animal transport in the hold is subject to conditions:

  • The passenger must provide their own animal rigid carrier. We only accept animals in IATA-approved crates
  • Pet carriers must have ventilation holes on all sides
  • If the carrier has wheels, these must be removed. If they are retractable, they must be locked
  • It must be comfortable for the size of the animal, enabling it to stand in a natural position, turn round and lay down
  • The dimensions of the pet container may vary based on the type of the aircraft. Please contact our Call Center or your travel agency.
  • Transport of live animals in the hold cannot be booked on line. Please contact our Call Center or your travel agency.

We recommend a few things before your dog's flight. First, feed your dog a light meal and a short drink about 2 hours before leaving for your flight. Exercise your dog right before leaving for the airport, and if possible before they are checked in. This will calm your dog down for the flight. Make sure they have enough ventilation in their crates and nothing is blocking the air vents, especially for snub-nosed dogs.

Finally, make sure your dog is comfortable and calm. Maybe even include a favorite toy if you can. This will make the trip infinitely easier for them and for you, so they aren't scared or stressed out and you wont be worrying about how they are doing the whole flight.

Recommendations for the transportation of brachycephalic races in the hold

Snub-nosed dogs and cats have trouble in high altitudes and during hot weather. It is recommended not to travel with dogs or cats with snub-noses if it is too hot because they have trouble maintaining normal body temperature in hot weather. The stress caused by transportation and/or high temperatures at the departure, transfer and destination airports can cause circulatory issues that may result in breathing problems. As a result, your pet could suffer serious health problems or even die during the journey.

Based on ATA Regulations, its includes the following races: Dogs:

  • Affenpinscher
  • American Pit Bull Terrier
  • American Staffordshire Terrier
  • Bichon Frise
  • Boston Terrier
  • Boxer
  • Brussels Griffon
  • Bulldog
  • Bull Mastiff
  • Bull Terrier
  • Cane corso
  • Cavalier King
  • Chihuahua
  • Chow Chow
  • Dogo Argentino
  • English Mastiff
  • English Toy Spaniel
  • Frech Bulldog
  • Japanese Chin
  • Japanese Spaniel
  • King Charles Spaniel
  • Lhaso Apso
  • Maltese
  • Neapolitan Mastiff
  • Newfoundland
  • Pekinese
  • Pit Bull
  • Shar Pei
  • Shih Tzu
  • Staffordshire Bull Terrier
  • Tibetan Spaniel
  • Valley Bulldog
  • Yorkshire Terrier

Cats:

  • British Shorthair
  • Burmese
  • Exotic Shorthair
  • Himalayan
  • Persian
  • Scottish Fold

Charge per flight:

Domestic Flight International Flight
60€ per route up to 75kg 90€ per route up to 75kg
Dogs breeds classified as dangerous

Dog breeds classified as potentially aggressive can only be carried in special dog carriers.

Puppies between 3 and 8 months of age are excluded.

The following breeds and crossbreeds are classified as potentially aggressive:

Pit Bull Terrier, Staffordshire Bull Terrier, American Staffordshire Terrier, Rottweiler, Argentine Dogo, Brazilian Mastiff, Tosa and Akita.

Guide dogs or assistance dogs for disable passenger

Lumiwings allows guide dogs or recognized assistance dogs to travel in the cabin free of charge and without weight limits.

European Regulation 1107/2006 requires airlines to accept recognized assistance dogs free of charge, in the cabin or in the hold. The definition of recognized assistance dogs is indicated in DOC 30 of ECAC Part I Section 5 Facilitation of the transport of persons with reduced mobility.

Recognized assistance dogs refer to all guide dogs and any assistance dogs that have been trained to assist a wide range of disabled people in everyday activities. Guide dogs, which are mainly trained to provide assistance for the mobility of the blind or partially blind, are trained by an organization that is recognized or affiliated with the International Guide Dog Federation (IGDF). Assistance dogs are trained by organizations that meet the requirements of Assistance Dogs International (ADI).

Conditions:

  • Valid passport and vaccinations of the guide dogs
  • When booking the flight keep your guide dog’s or assistance dog’s certification card to hand
  • When booking the flight inform that your guide dog or assistance dog will be travelling on the flight at least 48 hours before the flight departure
  • Bring original copies of all documentation that allows your guide/assistance dog to travel with you to the airport. You’ll need to present the relevant documents when you check in and when you arrive at your destination.
  • It’s not necessary for the dog to be kept in a pet carrier during the flight
  • The dog shall fit between your feet
  • Use a dog harness and bring a muzzle with you to use during the cruising phase of the journey (it might be useful for safety reasons)

Please bear in mind that some countries adopt particular provisions regarding the access of animals. Please check the regulation before departure.

Contact us by

Contact the call center for your country
ITALY and GREECE
ITALY and GREECE

and all other countries

Office Hours:
  • Mon-Fri 09:00-18:00
  • +39 3314145456
Czech Republic
Czech Republic
Office Hours:
  • Mon-Fri 09:00-17:30
  • + 420 224 815 377
Poland
Poland
Office Hours:
  • Mon-Fri 09:00-17:00
  • + 48 22 625 3002
Romania Moldova
Romania & Moldova
Office Hours:
  • Mon-Fri 09:00-17:30
  • + 40 21 555 8402/3
UKRAINE
Office Hours:
  • Mon-Fri 09:00-13:00; 14:00-18:00
  • + 38 044 351 1580

SALES OFFICE

For any flight request

GROUP OFFICE

We offer discount fares for group bookings made up of at least 10 passengers

CHARTER – ACMI REQUEST

If you wish to book a charter flight or an ACMI

TRAVEL AGENCY

If you are a travel agency and you wish to be connected with our Reservation System or for any other information, please contact

BAGGAGE ASSISTANCE

Please check the BAGGAGE section