The health and safety of our passengers and personnel has always been our first priority. As the world opens up, find out about the new measures we're putting in place to give even greater peace of mind when you take to the skies.

Due to the current public health situation, travel restrictions are changing frequently.

It is each customer's responsibility to ensure they travel with the correct documentation as failure to do so might result in denied boarding.

 

COVID-19 SELF-DECLARATION

All passengers departing or arriving from Italy must complete the SELF-DECLARATION form.

Click here to download the form to be delivered at the airport duly completed.

 

TRAVELLERS TO ITALY FROM ABROAD

Travellers to Italy from abroad must complete the online registration form (Digital Passenger Locator Form) at https://app.euplf.eu.

For more information please check the link: ordinanza_salute_29.07.2021.pdf (esteri.it)

Necessary Covid-19 documentation can include :

  • Passenger Locator Form
  • Digital Covid Certificate
  • Proof of negative PCR/antigen test

 

NEW: GREEN PASS ON NATIONAL FLIGHTS

Green pass

From 1st of September till 31st December, on domestic flights, passengers will be required to be in possession of QR CODE Green Certification (GREEN PASS), which certifies either:

  • administration of at least the first vaccination dose (valid for nine months);
  • recovery from Covid infection (valid for six months);
  • rapid molecular or antigen test with negative result (valid for 48 hours).

For more information, please read the regulations carefully at the following links:

Italian nationals returning to Italy and foreigners in Italy (esteri.it)

Gazzetta Ufficiale (gazzettaufficiale.it)

Covid-19, situation in Italy (salute.gov.it)

HEALTHY FLYING GUIDELINES

 

before fly

BEFORE YOU FLY

Make sure you have all the documentation required to be able to fly.

Check-in on line whenever possible.

At the airport

AT THE AIRPORT

Your temperature may be checked at the airport   if your temperature is higher than that required by the regulations (37.5° C), you may be prohibited from departing. The temperature measurement is also required at the final destination airport in Italy and may also be carried out through a thermal scanner.

Always wear a surgical face mask and replace it every 4 hours.

All dedicated staff will check that there is no crowding, that social distancing is complied with and that all passengers adhere to the health regulations.

Dedicated signs and/or announcements will be implemented to manage flows and ensure social distancing.

Don’t queue at gates and keep always the social distancing (one meter).

Disinfect you hands frequently.

on board

ON BOARD

FACE MASK

Face mask is obligatory for all passengers and optional for infants, however you are allowed to remove it so that you can drink water or consume the offered snack. It is recommended that this process be as short as possible so that you and your co-passengers feel safe and secure. Please make sure you bring your own mask as you will need to wear it, from check-in up until after your disembarkation at your destination as well as during the flight. Gloves are not obligatory. During flight and flight preparation, cabin crew are requested to wear protective face mask. Please note that visor masks are allowed only if they are used in combination with a mask.

Every passenger must wear a face mask on board, to cover their nose and mouth. The use of surgical masks is mandatory on board and at the airport (cloth masks are not allowed).

CHILDREN AND MASK

Like most airlines, we follow the guidelines and the restriction measures provided by the Official Authorities. Among the instructions is the one for the obligatory use of a mask for all passengers and children. For children aged 0-6 years old, the use of the mask is optional.

ONBOARD SERVICE

The service on board procedure has been adjusted in order to secure the safety and protection of all of us.

  • No duty free or other non-essential product sales on board.
  • Domestic Flights: All passengers are offered an individual water bottle.
  • International Flights: Prepacked snack and hot and cold beverages service is offered to all passengers. 
  • Special dietary requirements or allergies will not be catered.
  • Pillows and blankets cannot be supplied to passengers.
  • Food for infants is permitted on board (If a parent needs to heat a child's milk, we will be more than happy to assist you, as always)

AIRCAFT CLEANING AND SANITISING

Our aircrafts cleaning teams are trained to meet our high cleanliness standards to provide our passengers and crew with a safe and comfortable onboard experience.

Our aircrafts are cleaned after each and every flight using a high-grade registered disinfecting product that has been tested to be effective against viruses. 

For all flights, cleaning teams are required to complete a rigorous checklist for cabin cleanliness including disinfecting cabin surfaces and passengers contact areas such as seats, seatback pockets, door handles, tray tables, inflight and floors. 

All common area surfaces in galleys and lavatories are also disinfected using the same high-grade disinfectant.

When our Cabin Crew boards an aircraft they follow a series of procedures, including a visual check of the cabin, toilets and galleys to ensure a clean cabin environment.

Contact us by

Contact the call center for your country
ITALY and GREECE
ITALY and GREECE

and all other countries

Office Hours:
  • Mon-Fri 09:00-18:00
  • +39 3314145456
Czech Republic
Czech Republic
Office Hours:
  • Mon-Fri 09:00-17:30
  • + 420 224 815 377
Poland
Poland
Office Hours:
  • Mon-Fri 09:00-17:00
  • + 48 22 625 3002
Romania Moldova
Romania & Moldova
Office Hours:
  • Mon-Fri 09:00-17:30
  • + 40 21 555 8402/3
UKRAINE
Office Hours:
  • Mon-Fri 09:00-13:00; 14:00-18:00
  • + 38 044 351 1580

SALES OFFICE

For any flight request

GROUP OFFICE

We offer discount fares for group bookings made up of at least 10 passengers

CHARTER – ACMI REQUEST

If you wish to book a charter flight or an ACMI

TRAVEL AGENCY

If you are a travel agency and you wish to be connected with our Reservation System or for any other information, please contact

BAGGAGE ASSISTANCE

Please check the BAGGAGE section